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Frequently Asked Questions
Everything you need to know about ordering, delivery, and guarantees.
You can place your order online in seconds without any upfront card payment. When our courier partner (Pathao or Steadfast) delivers the parcel to your doorstep, you inspect the package and pay the delivery agent in cash or via bKash.
Orders within Dhaka city typically arrive within 24 to 48 hours. Orders across all other 63 districts nationwide arrive within 48 to 72 hours. You will receive an SMS with live tracking details as soon as your parcel is dispatched.
We offer a 7-day hassle-free exchange and return policy. If you receive a damaged item, incorrect size, or if you are not 100% satisfied, simply message our support team on WhatsApp and we will arrange a return or swap promptly.
Yes, 100%. Every item in our catalog undergoes rigorous multi-point quality inspection prior to packaging. We partner directly with verified manufacturers and authorized distributors.